Dana Point, California March 5, 2010 -- The Club at The Ritz-Carlton, Laguna Niguel, a top Dana Point hotel, scored the number one rating for "Best Club Experience" among the 73 Ritz-Carlton hotels and resorts for the second consecutive year.
Following a stay at the Southern California beach resort, Gallup surveys guests about their stay. The number one Club ranking was a result of these surveys collected.
We are proud and pleased at the recognition and the commitment to exemplary customer satisfaction and service excellence by the ladies and gentlemen on The Ritz-Carlton ClubIt is especially gratifying to have our Club earn this recognition two years in a row. It is a testament to The Club ladies and gentlemen who create life-long personal relationships with the guests "We are proud and pleased at the recognition and the commitment to exemplary customer satisfaction and service excellence by the ladies and gentlemen on The Ritz-Carlton Club," said General Manager Bruce Brainerd. "It is especially gratifying to have our Club earn this recognition two years in a row. It is a testament to The Club ladies and gentlemen who create life-long personal relationships with the guests," he added.
The Ritz-Carlton Club at the Dana Point hotel is accessed with a special elevator key, ensuring added privacy for guests. Deluxe Club rooms and perfectly-appointed Club suites are designed to pamper guests and provide the utmost in comfort and convenience. Guests often say the Club experience is like coming home to family. The Ritz-Carlton Club maintains an exclusive lounge, handsomely furnished and as comfortable as a living room. The Club Concierge staff is available to assist with details, such as unpacking or storing luggage and sports equipment, making dinner or theatre reservations, arranging secretarial assistance, or planning a special shopping or sightseeing trip. Beverages and five complimentary food presentations are served throughout the day in The Club Lounge, including Continental breakfast, mid-morning fare, afternoon tea, cocktails and hors d'oeuvres and late evening cordials and chocolates.
Consistently ranked among the best resorts in the world, Southern California beach resort offers a variety of recreational activities, award-winning dining and personalized service. Located halfway between Los Angeles and San Diego, the resort sits on a 150-foot bluff with panoramic white-water views of the Pacific Ocean and two-miles of sandy beach. For more information or reservations call 800-241-3333, the hotel directly at 949-240-2000, a travel professional or visit The Ritz-Carlton web site at www.ritzcarlton.com.
